Merchant-approved access
ShopOps COO uses Shopify OAuth and merchant-approved app permissions. Store connection is explicit, and merchants can disconnect their store from the app.
Security and data handling
Built for merchant-owned store data
ShopOps COO is designed to provide operations insights while minimizing customer data, respecting merchant-controlled access, and keeping AI prompts focused on store metrics and summaries.
Read privacy policyData minimization
The app stores only the data needed to provide store operations insights. Customer contact fields are not persisted for analytics.
AI prompt boundaries
AI prompts use store metrics and summaries. Individual customer names, emails, phone numbers, and postal addresses are not included in AI prompts.
Operational purpose
Data is used to generate merchant-facing analytics, daily briefs, risk summaries, and opportunity recommendations.
Safeguards
Controls used to protect store data
These controls support a least-privilege, merchant-facing analytics product. They are paired with clear data retention and deletion processes.
TLS encryption in transit
Database encryption at rest through managed infrastructure
Row Level Security to isolate tenant data
Least-privilege service access
Protected-data access logging
Production and test data separation
Mandatory compliance webhook support
Automated retention jobs for disconnected stores
FAQ
Security questions
Does ShopOps COO store customer contact details for analytics?
No. Customer names, emails, phone numbers, and postal addresses are not persisted for analytics. Customer identifiers are minimized and pseudonymized where needed for reporting.
Is customer personal data sent to AI models?
Individual customer personal data is not included in AI prompts. The app uses aggregated store metrics and summaries for AI-generated insights.
Can merchants disconnect a store?
Yes. Merchants can disconnect a store from the app. Uninstall and privacy-related webhook flows support data retention and deletion requirements.
Does ShopOps COO process payments or replace checkout?
No. The app does not process payments, replace checkout, or register marketplace transactions. It focuses on analytics and operations recommendations.